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Shipping & Returns
A. West Malaysia
1. SF Stylez will ship out order the same day if customer check out and claim payment before 2 pm. For order paid and claimed after 2 pm, will be shipped by the next working days.
2. Our delivery time is 1 - 2 days to reach your door (Poslaju or GD Express).
3. Shipping rate to West Malaysia is RM 5 per order.
4. For small parcel, we will shipped by poslaju. For big parcel, we will shipped by GD Express.
B. East Malaysia
1. Shipping rate to East Malaysia is RM 10 per order.
2. For small parcel, we will ship by poslaju and big parcel above 2kg will be shipped by registered post.
3. Buy any Five item and above will entitled for free shipping and we will ship using registered post.
4. Then customer can choose to ship by poslaju with extra charges. (Please ask us for rate if you reallly need this service)
30 Days Easy Return Policy
1. SF Stylez operate an easy return policy for our customer.
2. If you are not completely satisfied with your purchase, you may return to us as long as it fulfill the following condition
- Item is returned to us within 30 days from the item receipt date.
- Item is in original condition, unwashed, with the packaging bag and barcode intact.
- Sale items are strictly NOT applicable for return & exchanges.
- Return parcel must included with the Return Form for easy processing
* There will be a 20% processing fees charged if the above condition was not fulfil.
3. Customer will need to bear the costs of return shipment. Parcel need to send by any registered post.
4. We will issue refund in store credit.
Defective Items/ Incorrect Items Receive
SF Stylez guarantee our products are 100% defect free. We do apologize if you have receive a defective/wrong item. Kindly contact our customer service at email@example.com within 2 days upon receive of the item. We will reply you within 24 hours.
Please take a snapshot of the defected area and email to firstname.lastname@example.org. Our officer will verify the defected item and reply by email. Once agreed for return, kindly return the item within 7 days from the date of sign off the parcel with courier service. We will pay for the return shipping fees.
Upon return, remember to return the item in original packaging i.e the plastic bag with the bar code. If the item was returned in incomplete state, there will be a processing charge of 20% based on the item selling price.
Kindly take note that we only provide refund in store credit and you may use it for your next purchase.
* There may be a 1 - 2 cm difference in given measurement due to streachable material. Please allow 10% descrepancy in the product color due to studio lighting. Under such cases, this may not considered as defect.